bi baji Privacy Policy

This Privacy Policy ("Policy") applies to the bi baji platform and all its related services. When you open an account on bi baji, use its services, or visit our website, you are considered to have accepted the terms of this Policy.

bi baji believes that protecting users' personal information is a fundamental responsibility. This Policy has been prepared so that you can know with full transparency — what information we collect, why we collect it, and with whom and under what circumstances it may be shared.

This Policy is a document that supplements our Terms and Conditions. Reading both documents together will give you a complete understanding of your rights and responsibilities on bi baji. If you have any doubts about anything, contact our support team directly.

bi baji collects only the information necessary for operating the service and maintaining security. Information is collected from two categories of sources.

2.1 Information Collected Directly from You

• Full name, date of birth and nationality
• Mobile number and email address
• Username and password provided when creating an account (stored in encrypted form)
• Documents submitted for identity verification (such as national ID or passport details)
• Mobile financial service numbers used for deposits and withdrawals (bKash, Nagad, Rocket, Upay)

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Information on which pages of the site were visited and for how long
• Login time and location (up to general region)
• Cookies and session data — used to improve functionality

We do not directly collect sensitive financial information such as full bank account numbers or card details. Mobile wallet transactions are completed directly through the relevant payment provider.

bi baji uses collected information only for the purposes described below:

1. Account Management and Verification: Creating new accounts, confirming identity and maintaining account security.
2. Transaction Processing: Accepting deposits, processing withdrawals and keeping transaction history.
3. Customer Support: Using relevant information to resolve issues via 24/7 live chat and email.
4. Fraud Prevention: Detecting unusual activity and keeping accounts secure.
5. Service Improvement: Analysing user experience to improve the quality of the platform.
6. Legal Compliance: Retaining information necessary to comply with applicable laws and regulations.
7. Communication: Sending important service updates, security notices and account-related information.

If your information is used for any purpose beyond the list above, your consent will be obtained beforehand.

bi baji never sells your personal information. However, to keep the service running, information may be shared with third parties in certain specific circumstances:

4.1 Service Provider Partners

Necessary information is shared with trusted partners for payment processing, technology infrastructure and customer support management. These partners are contractually bound to follow bi baji's privacy standards.

4.2 Legal Authorities

Information may need to be provided under court orders, lawful requests from law enforcement agencies, or the requirements of applicable law. In such cases, bi baji provides only the information that is legally required.

4.3 Business Restructuring

In the event of a business merger or transfer, user information may be transferred, but the terms of this Policy will remain in effect.

Outside the circumstances listed above, bi baji does not disclose your information to any individual, organisation or advertiser.

bi baji has put in place both technical and administrative measures to protect your information.

5.1 Technical Protection

• All data transmissions are secured through SSL (Secure Sockets Layer) encryption.
• Passwords are hashed using strong encryption algorithms — no staff member can ever see your password.
• Server security is reviewed regularly and any vulnerabilities identified are resolved promptly.
• Suspicious login attempts are automatically detected and blocked.

5.2 Administrative Protection

• Only authorised staff have access to user information, and that access is limited to specific tasks.
• All staff receive training on data protection.
• Data access logs are kept and reviewed regularly.

100% security on the internet cannot be guaranteed. However, bi baji is committed to maintaining the highest applicable standards for protecting user information. If you have any security concerns, you should notify our support team immediately.

bi baji uses cookies to keep the website running and to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Remember language preferences and user settings.
• Analytics Cookies: Used to understand which parts of the site are used most. No personal identity is attached.

6.2 Cookie Controls

Non-essential cookies can be disabled or deleted through your browser settings. However, some services may not work properly as a result.

bi baji retains your information for as long as it is needed to provide the service or to meet legal obligations.

• Active Account Data: Retained for as long as the account remains open.
• Transaction Data: For the period required under financial regulations.
• Data After Account Closure: May be kept for a set period as required by legal and regulatory needs.
• Analytics Data: Automatically deleted after 26 months.

Once the set period has ended, data is securely deleted or converted in a way that no longer allows an individual to be identified.

Every user registered on the bi baji platform has certain basic rights regarding their own information.

8.1 Right to Know

You can find out at any time what information bi baji holds about you. Send a request by email to the support team.

8.2 Right to Correction

If your profile contains incorrect or outdated information, it can be corrected through account settings or with the help of the support team.

8.3 Right to Deletion

If you request that your account be closed, bi baji will delete your information as quickly as possible within the limits of legal and regulatory obligations.

8.4 Right to Object to Processing

You may object to your information being used for analytics or marketing purposes. It may not be possible to stop processing of information that is essential for operating the service.

To exercise any of these rights, contact us via 24/7 live chat or email. We provide support in both Bengali and English.

bi baji strictly follows a 21+ age policy. No person under the age of 21 is permitted to open an account or use the service.

If evidence is found that an account belonging to a minor is active, that account will be closed immediately and the stored information will be deleted. Parents and guardians are asked to stay aware and monitor minors' online activity. More detailed information about the protection of minors can be found in our Responsible Gaming guidelines.

The bi baji platform may have connections with third-party payment systems (bKash, Nagad, Rocket, Upay) and game providers. These third parties have their own privacy policies which can be found on their websites.

bi baji is not responsible for the data processing practices of these third parties. It is recommended that you read their policies before using their services.

bi baji reserves the right to amend this Privacy Policy when necessary. If significant changes are made, you will be notified by email to your registered address or through a notice on the platform.

After each revision, the "Last Updated" date at the top of the page will change. Continued use of the platform after any changes will be considered acceptance of the new policy. If you wish to view a previous version of the policy, contact the support team.

If you have any questions, requests or complaints about this Privacy Policy, contact the bi baji support team through the following channels:

• 24/7 Live Chat — directly from any page on the platform
• Email: [email protected]

We provide support in both Bengali and English. Privacy complaints are addressed as quickly as possible after being received. To learn more about bi baji, visit our About Us page.